Dotdigital incident

SMS Service Interruption (New Zealand Recipients)

Minor Resolved View vendor source →

Dotdigital experienced a minor incident on November 20, 2025, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 09:01 PM UTC
Resolved
Nov 20, 2025, 11:25 PM UTC
Duration
2h 24m
Detected by Pingoru
Nov 20, 2025, 09:01 PM UTC

Update timeline

  1. investigating Nov 20, 2025, 09:01 PM UTC

    We're investigating an issue that's delaying delivery of some SMS to New Zealand. Sorry if you're affected, but our tech team are working as quickly as possible to resolve it and get things back to normal. We'll share another update shortly

  2. monitoring Nov 20, 2025, 11:23 PM UTC

    All functionality is now restored. We're keeping a watchful eye on things to make sure it stays that way.

  3. resolved Nov 20, 2025, 11:25 PM UTC

    Everything is back on track now. We'll write a detailed report for the issue we've experienced today. It'll be posted on here as soon as it's ready. Sorry about the interruption this caused today.