Dotdigital incident

Occasional errors with contact imports, segmentation and reporting

Major Resolved View vendor source →

Dotdigital experienced a major incident on September 3, 2026, lasting 5h 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 07:20 PM UTC
Resolved
Sep 04, 2026, 12:59 AM UTC
Duration
5h 39m
Detected by Pingoru
Sep 03, 2026, 07:20 PM UTC

Update timeline

  1. investigating Sep 03, 2026, 07:20 PM UTC

    We've discovered an issue with some contact imports, segmentation and reporting. The problem is being caused by a service outage within Google Cloud. We are continuing to monitor the situation. Sorry if this is affecting you, but things should be back to normal very soon. Look out for more news from us shortly.

  2. identified Sep 03, 2026, 10:18 PM UTC

    The partial service outage within Google Cloud is still impacting some contact imports, segmentation and reporting within the North American region. The issue is still being actively investigated by the third-party and we will post a further update once we have more details. Thank you for your patience.

  3. resolved Sep 04, 2026, 12:59 AM UTC

    We’ve monitored the situation for some time now and we’re confident this issue is fully resolved. Contact imports, segmentation and reporting in the North American region are now operating normally again following the Google Cloud service outage. Sorry this happened and for the interruption it caused. We’ll share a detailed report on today’s issue here in the next few days once it’s ready.