Dotdigital incident

Commerce Flow Service Interruption in Region 3

Major Resolved View vendor source →

Dotdigital experienced a major incident on December 3, 2025, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2025, 02:58 PM UTC
Resolved
Dec 03, 2025, 03:50 PM UTC
Duration
51m
Detected by Pingoru
Dec 03, 2025, 02:58 PM UTC

Update timeline

  1. identified Dec 03, 2025, 02:58 PM UTC

    We've identified an issue with a 3rd party system's connectivity in Region 3. This is impacting e-commerce and Commerce Flow integrations in R3 only. Sorry if you're affected, our tech team is in touch with the vendor's team and are working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.

  2. monitoring Dec 03, 2025, 03:31 PM UTC

    The team have just had confirmation that system connectivty is restored. We’ll continue to monitor things from here on. More news to follow soon.

  3. resolved Dec 03, 2025, 03:50 PM UTC

    Everything is back on track now. We’ll write a detailed report for the issue we’ve experienced today. It’ll be posted on here as soon as it’s ready (in a day or two). Apologies about today’s mishap.