Dotdigital experienced a major incident on December 5, 2025 affecting Global - CPaaS API and Global - Image Hosting and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Global - CPaaS APIGlobal - Image HostingGlobal - Login PageGlobal - Website
Update timeline
- investigating Dec 05, 2025, 08:51 AM UTC
We are investigating a system-wide outage. This appears to be affected by a Cloudflare outage. We'll post an update as soon as we can.
- monitoring Dec 05, 2025, 09:26 AM UTC
CloudFlare have implemented a fix which we're continuing to monitor. Dotdigital services are operational again.
- resolved Dec 05, 2025, 09:26 AM UTC
We’ve monitored the situation and we’re confident this issue is fully resolved. Sorry it happened and for the interruption it caused. We’re going to write a report to share the specific details of today’s issue. We’ll attach it here in a few days when it’s ready.