Dotdigital incident

SMS Service Interruption (New Zealand Recipients

Minor Resolved View vendor source →

Dotdigital experienced a minor incident on December 7, 2025, lasting 8h 19m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2025, 11:19 PM UTC
Resolved
Dec 08, 2025, 07:38 AM UTC
Duration
8h 19m
Detected by Pingoru
Dec 07, 2025, 11:19 PM UTC

Update timeline

  1. investigating Dec 07, 2025, 11:19 PM UTC

    We're investigating an issue that's affecting SMS delivery to New Zealand. Sorry if you're affected, but our tech team are working as quickly as possible to resolve it and get things back to normal. We'll share another update shortly

  2. identified Dec 08, 2025, 01:03 AM UTC

    We've identified an issue with a 3rd party system's connectivity in Region 3. This is impacting recipients in New Zealand. Thanks for your patience.

  3. resolved Dec 08, 2025, 07:38 AM UTC

    We’ve monitored the situation for some time now and we’re confident this issue is fully resolved. Sorry it happened and for the interruption it caused. We’re going to write a report to share the specific details of today’s issue. We’ll attach it here in a few days when it’s ready.