Dotdigital experienced a major incident on February 11, 2026, lasting 23h 7m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 11, 2026, 08:00 AM UTC
We're investigating an issue with customers seeing duplicate enrolments when syncing commerce subscribers. Sorry if you're affected, but our tech team are working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.
- identified Feb 12, 2026, 06:48 AM UTC
Our teams have isolated the issue this side, and we’re now taking care of the problem. Thanks for your patience, everyone. Normal service will resume shortly.
- monitoring Feb 12, 2026, 06:52 AM UTC
All functionality is now restored. We're keeping a watchful eye on things to make sure it stays that way. We'll let you know when we’re 100% confident everything is fully back to normal.
- resolved Feb 12, 2026, 07:07 AM UTC
We’ve monitored the situation for some time now and we’re confident this issue is fully resolved. Sorry it happened and for the interruption it caused. We’re going to write a report to share the specific details of the issue. We’ll attach it here in a few days when it’s ready.