Dotdigital incident

Delayed email sends in Asia Pacific R3 & North America R2

Major Resolved View vendor source →

Dotdigital experienced a major incident on May 16, 2026, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2026, 12:44 PM UTC
Resolved
May 16, 2026, 02:02 PM UTC
Duration
1h 18m
Detected by Pingoru
May 16, 2026, 12:44 PM UTC

Update timeline

  1. investigating May 16, 2026, 12:44 PM UTC

    We've discovered an issue with email sends in our Asia Pacific R3 and North America R2 region. Email sends are currently being queued whilst we work towards a resolution. Sorry if this is affecting you, look out for more news from us shortly.

  2. monitoring May 16, 2026, 01:33 PM UTC

    "North America - Mail Sending (North America - R2)" is Operational

  3. investigating May 16, 2026, 01:33 PM UTC

    Normal service has been restored in our North America R2 region. Email delivery in Asia Pacific R3 has been partially restored.

  4. resolved May 16, 2026, 02:02 PM UTC

    Email delivery is now working as normal in all regions.