Dotdigital experienced a minor incident on June 15, 2026, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 15, 2026, 11:53 AM UTC
We are investigating an issue affecting some scheduled email campaigns. Customers may experience campaigns remaining in a scheduled state longer than expected. Our team is actively investigating the issue. We will provide another update as soon as more information becomes available.
- monitoring Jun 15, 2026, 12:58 PM UTC
A small number of scheduled email campaigns in Europe (R1) experienced delays and have now been successfully sent. We are continuing to monitor the platform and will provide a further update shortly.
- resolved Jun 15, 2026, 01:00 PM UTC
We have monitored the situation for some time and are confident this issue is fully resolved. We apologize for the interruption this issue caused. We are preparing a detailed incident report and will attach it here in the coming days.