DoseSpot incident
Investigating pVerify MBI Lookup Error message
DoseSpot experienced a minor incident on May 14, 2026 affecting pVerify Premium (pVerify Premium) and pVerify API Management (pVerify API Management) and 1 more component, lasting 34d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2026, 04:00 AM UTC
We want to make you aware that we are currently experiencing an unusual spike in MBI lookup failures returning “Error Reason: No MBI Found Follow-up Action: Please Correct and Resubmit.” Our team is actively investigating the issue and working with downstream partners. This is being...
- investigating May 15, 2026, 03:54 PM UTC
We are writing to provide you with an update regarding the software incident that began on 5/14/2026. Our team has been actively working to address the issue and ensure that services are restored as quickly as possible. Incident Details: Issue: ...
- investigating May 15, 2026, 09:17 PM UTC
May 18, 2026, 12:43 PM Investigating We are writing to provide you with an update regarding the 3rd-party software incident that began on 5/14/2026. Our team has been actively working with the 3rd-party partner to address the issue. Incident Details: We have identified that...
- investigating May 20, 2026, 04:00 AM UTC
We are writing to provide you with an update regarding the 3rd-party software incident that began on 5/14/2026. Our team has been actively working with the 3rd-party partner to address the issue. Incident Details: We have identified that the issue is due to the 3rd party's service...
- investigating May 29, 2026, 04:00 AM UTC
We continue to work toward resolution for the ongoing third-party software incident that began on May 14, 2026. Incident Details: We have identified that the issue is due to the 3rd party's service being down. We are awaiting an update about service being restored. We...
- investigating Jun 15, 2026, 01:18 PM UTC
We continue to work toward resolution for the ongoing third-party software incident that began on May 14, 2026. Current Status: We are seeing improvements with the restoration of pVerify’s MBI Lookup and have been notified by our third-party processor that a fix is underway....
- resolved Jun 17, 2026, 04:00 AM UTC
We are pleased to share that the ongoing third-party software incident impacting MBI Lookup that began on May 14, 2026 has been fully resolved. Current Status: Our third-party processor has notified us that pVerify's MBI Lookup service is fully restored. You should now be...