DoorDash experienced a major incident on November 13, 2024 affecting Drive API, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 13, 2024, 04:35 PM UTC
We have detected an issue with Order Creation. We are actively investigating. V1 order creation seems to be impacted. V2 seems healthy Next update in 15 minutes.
- identified Nov 13, 2024, 04:45 PM UTC
Team has identified the issue. Right now we are seeing partial error rates on V1 across all APIs.
- monitoring Nov 13, 2024, 05:09 PM UTC
The issue is fixed and we are seeing recovery. We will continue to monitor the API health
- resolved Nov 13, 2024, 05:36 PM UTC
The issue with Drive API is now confirmed to be resolved. No further updates.
- postmortem Nov 13, 2024, 06:55 PM UTC
On 11/13, the DoorDash Drive API was partially unavailable from 08:11 AM PT to 08:41 AM PT. An internal change disrupted database health and impacted our ability to accept orders. Fulfillment was largely unaffected. Reverting the change fixed the issue and made the DoorDash Drive API available. Since then, we have introduced additional levers to prevent these types of issues.