DoorDash experienced a critical incident on November 25, 2024 affecting Orders, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 25, 2024, 11:36 PM UTC
We are currently investigating this issue.
- investigating Nov 25, 2024, 11:36 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 25, 2024, 11:49 PM UTC
We have mitigated and are continuing to monitor.
- resolved Nov 25, 2024, 11:58 PM UTC
This incident has been resolved.
- postmortem Dec 06, 2024, 06:16 PM UTC
Between 3:23 PM PST to 3:37 PM PST on November 25, 2024, DoorDash experienced an incident which prevented certain users from placing orders on Marketplace. The incident was caused by a bad deployment of new set of rules in one of the critical internal services. The incident was quickly mitigated by reverting the change. To prevent this in future we have introduced more checks and process when making changes in critical flows.