Domotz incident

Users experiencing issue in logging into the Domotz service (North American Data Center)

Critical Resolved View vendor source →

Domotz experienced a critical incident on January 5, 2024 affecting Authentication - North America (US), lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2024, 07:47 PM UTC
Resolved
Jan 05, 2024, 09:32 PM UTC
Duration
1h 45m
Detected by Pingoru
Jan 05, 2024, 07:47 PM UTC

Affected components

Authentication - North America (US)

Update timeline

  1. investigating Jan 05, 2024, 07:47 PM UTC

    We are experiencing an overload in the number of requests to our North America data-center. Users might experience failures in login into the service. Our team is investigating in this issue.

  2. identified Jan 05, 2024, 08:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 05, 2024, 08:32 PM UTC

    We are restarting some backend components to resolve the issue we are experiencing.

  4. monitoring Jan 05, 2024, 08:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 05, 2024, 09:32 PM UTC

    This incident has been resolved.