Domotz incident

Users experiencing issue in logging into the Domotz service (North American Data Center)

Major Resolved View vendor source →

Domotz experienced a major incident on January 22, 2024 affecting Authentication - North America (US), lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2024, 06:18 PM UTC
Resolved
Jan 22, 2024, 07:46 PM UTC
Duration
1h 28m
Detected by Pingoru
Jan 22, 2024, 06:18 PM UTC

Affected components

Authentication - North America (US)

Update timeline

  1. investigating Jan 22, 2024, 06:18 PM UTC

    We are currently investigating this issue which has also an impact on the performance of users that are currently logged in.

  2. investigating Jan 22, 2024, 06:36 PM UTC

    We are continuing to investigate in this issue. Apparently there is a higher, and sustained incoming traffic and requests to our backend.

  3. identified Jan 22, 2024, 07:09 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 22, 2024, 07:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 22, 2024, 07:46 PM UTC

    This incident has been resolved.