Domotz incident

Users are not able to access to the Domotz Agents

Critical Resolved View vendor source →

Domotz experienced a critical incident on February 16, 2024 affecting Authentication - North America (US), lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2024, 09:17 PM UTC
Resolved
Feb 16, 2024, 10:34 PM UTC
Duration
1h 17m
Detected by Pingoru
Feb 16, 2024, 09:17 PM UTC

Affected components

Authentication - North America (US)

Update timeline

  1. investigating Feb 16, 2024, 09:17 PM UTC

    We are currently investigating this issue.

  2. identified Feb 16, 2024, 09:27 PM UTC

    The issue has been identified. Admin users as well as all the Team Member users should now have access to all their own Agents. Field Operators and Residential Customer Facing App users might still have issue accessing their own Agents (as well as Agents shared with different teams)

  3. monitoring Feb 16, 2024, 10:23 PM UTC

    The access for all the type of users has been restored. We are monitoring the situation to avoid any further issue.

  4. resolved Feb 16, 2024, 10:34 PM UTC

    This incident has been resolved.