Domotz incident

General connectivity issue with our Domotz Cloud infrastructure

Major Resolved View vendor source →

Domotz experienced a major incident on February 27, 2024 affecting Authentication - North America (US) and Authentication - Rest of World, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2024, 07:27 PM UTC
Resolved
Feb 27, 2024, 10:29 PM UTC
Duration
3h 2m
Detected by Pingoru
Feb 27, 2024, 07:27 PM UTC

Affected components

Authentication - North America (US)Authentication - Rest of World

Update timeline

  1. investigating Feb 27, 2024, 07:27 PM UTC

    Issue affecting login and activating of new Domotz Agents. Our Engineering team is investigating in this issue.

  2. identified Feb 27, 2024, 07:40 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 27, 2024, 08:02 PM UTC

    A fix has been implemented. There are still some delays and general slowness of the platform. We are monitoring the situation.

  4. monitoring Feb 27, 2024, 08:02 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 27, 2024, 10:29 PM UTC

    This incident has been resolved.