Domotz incident

Some Windows Collectors/Agent have been reported offline

Minor Resolved View vendor source →

Domotz experienced a minor incident on May 13, 2024 affecting Authentication - North America (US) and Authentication - Rest of World, lasting 1d 16h. The incident has been resolved; the full update timeline is below.

Started
May 13, 2024, 07:21 PM UTC
Resolved
May 15, 2024, 12:07 PM UTC
Duration
1d 16h
Detected by Pingoru
May 13, 2024, 07:21 PM UTC

Affected components

Authentication - North America (US)Authentication - Rest of World

Update timeline

  1. identified May 13, 2024, 07:21 PM UTC

    The most recent release of the Domotz Windows Collector\Agent has resulted in a subset of agents to stop running. This issue specifically impacts the Domotz Collector running on the MS Windows operating system. To restore the Domotz Collector's functionality, please follow these steps: - Uninstall the Domotz Agent - Visit https://portal.domotz.com/portal/domotz_software to obtain the latest installer. - Run the installer on the affected Agent host. - resume the current agent at http://ipaddressofthedomotzhost:3000 (remember to use http and not https)

  2. monitoring May 15, 2024, 08:59 AM UTC

    Most of the agents have successfully reconnected and are now operational. Our team continues to closely monitor the ongoing situation.

  3. resolved May 15, 2024, 12:07 PM UTC

    This incident has been resolved.