Domotz incident

Users experiencing issue in logging into the Domotz service

Major Resolved View vendor source →

Domotz experienced a major incident on July 16, 2024 affecting Authentication - North America (US) and Authentication - Rest of World, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2024, 07:19 PM UTC
Resolved
Jul 16, 2024, 10:23 PM UTC
Duration
3h 3m
Detected by Pingoru
Jul 16, 2024, 07:19 PM UTC

Affected components

Authentication - North America (US)Authentication - Rest of World

Update timeline

  1. investigating Jul 16, 2024, 07:19 PM UTC

    We are currently investigating this issue.

  2. identified Jul 16, 2024, 07:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 16, 2024, 07:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 16, 2024, 10:23 PM UTC

    This incident has been resolved.