Domotz incident

Some collectors have been reported offline

Minor Resolved View vendor source →

Domotz experienced a minor incident on October 7, 2024 affecting Domotz WebApp, lasting 1d 13h. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2024, 04:34 PM UTC
Resolved
Oct 09, 2024, 06:13 AM UTC
Duration
1d 13h
Detected by Pingoru
Oct 07, 2024, 04:34 PM UTC

Affected components

Domotz WebApp

Update timeline

  1. investigating Oct 07, 2024, 04:34 PM UTC

    We are currently investigating this issue.

  2. identified Oct 07, 2024, 05:40 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 07, 2024, 05:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Oct 07, 2024, 07:28 PM UTC

    We are still observing some collectors fluctuating between being online and offline. Our team is conducting a deeper investigation to determine the root cause.

  5. monitoring Oct 07, 2024, 11:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Oct 08, 2024, 09:13 AM UTC

    Everything is up and Running. An additional recovery procedure is in progress to improve data consistency

  7. resolved Oct 09, 2024, 06:13 AM UTC

    This incident has been resolved.