Dolby.io incident

Issue with Transcoder Startup on PHX-1 and IAD-1 – No Impact on Active Transcoders

Minor Resolved View vendor source →

Dolby.io experienced a minor incident on August 19, 2025 affecting US Eastern Region (IAD-1), United States and US Western Region (PHX-1), United States, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 04:15 AM UTC
Resolved
Aug 19, 2025, 07:26 AM UTC
Duration
3h 11m
Detected by Pingoru
Aug 19, 2025, 04:15 AM UTC

Affected components

US Eastern Region (IAD-1), United StatesUS Western Region (PHX-1), United States

Update timeline

  1. investigating Aug 19, 2025, 04:15 AM UTC

    We're currently investigating an issue affecting transcoder startup in the PHX and IAD-1 regions. Please note that NO disruption expected for transcoders that are currently running. Our team is actively working to identify the root cause.

  2. monitoring Aug 19, 2025, 05:41 AM UTC

    Cloud provider platform slowdown causing degraded startup and status notification performance on Transcoders in IAD-1 and PHX-1. We’re actively monitoring the services.

  3. resolved Aug 19, 2025, 07:26 AM UTC

    This incident has been resolved.