DoIT incident
Okta SSO sign-in issue impacting access to the DoiT console
DoIT experienced a minor incident on December 2, 2025 affecting DoiT Console, lasting 19h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 02, 2025, 09:40 AM UTC
We’re investigating reports that customers authenticating via Okta Single Sign-On (SSO) are unable to sign in to the DoiT console. Affected users may encounter a redirect loop back to the sign in page after attempting to sign in. Our engineering teams are actively investigating to identify the root cause and restore normal access. We’ll provide updates here as we learn more. Thank you for your patience, and we apologise for any inconvenience.
- identified Dec 02, 2025, 11:31 AM UTC
We’ve pinpointed the root cause behind failed Okta Single Sign-On (SSO) attempts to the DoiT console, which can present as a repeated redirect back to the sign in screen. A fix is currently being rolled out to restore access. During this process, some Okta SSO sign-ins may still be impacted. We’ll share the next update here once remediation is complete or if timelines change. Thank you for your patience.
- monitoring Dec 02, 2025, 02:51 PM UTC
We are pleased to report that a fix has been implemented and we are actively monitoring the situation to ensure full resolution.
- resolved Dec 03, 2025, 05:29 AM UTC
We can confirm that service has been fully restored. Okta Single Sign-On (SSO) access to the DoiT Platform is now operating normally and sign-ins are completing as expected. Thank you for your patience and understanding while we worked to resolve this.