Docyt incident

Some iOS users are having issues with the app

Minor Resolved View vendor source →

Docyt experienced a minor incident on April 4, 2022 affecting iOS app, lasting 22h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2022, 07:43 PM UTC
Resolved
Apr 05, 2022, 05:50 PM UTC
Duration
22h 7m
Detected by Pingoru
Apr 04, 2022, 07:43 PM UTC

Affected components

iOS app

Update timeline

  1. monitoring Apr 04, 2022, 07:43 PM UTC

    We identified a problem with the new version of the Docyt iOS app that was released yesterday. Some users may see the "Update Available" dialog that cannot be dismissed. We've identified and fixed the problem. The new version of the application that contains the fix has been pushed and is currently pending Apple's approval. We will update this website as soon as it will become available.

  2. monitoring Apr 05, 2022, 12:58 PM UTC

    We still don't have a precise ETA on the resolution of this problem because we depend on a third-party (Apple) to review and push the fix. We've submitted a request to expedite the review.

  3. monitoring Apr 05, 2022, 05:42 PM UTC

    Apple has approved the hotfix and it was released to all customers. If you're still having an issue, please, update the Docyt app to the latest version in the AppStore.

  4. resolved Apr 05, 2022, 05:50 PM UTC

    This incident has been resolved.