Docyt incident

Transactions are not syncing from Docyt into General Ledger

Notice Resolved View vendor source →

Docyt experienced a notice incident on August 2, 2023 affecting Web application, lasting 7h 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2023, 12:28 PM UTC
Resolved
Aug 02, 2023, 07:53 PM UTC
Duration
7h 24m
Detected by Pingoru
Aug 02, 2023, 12:28 PM UTC

Affected components

Web application

Update timeline

  1. investigating Aug 02, 2023, 12:28 PM UTC

    The issue was reported "Transactions are not syncing from Docyt into General Ledger" on 08/04/2023. This issue is affecting multiple businesses and the transactions that are not syncing can be seen in "QBO Connection center". Our team is actively looking into it.

  2. investigating Aug 02, 2023, 12:36 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 02, 2023, 05:29 PM UTC

    Docyt team is monitoring the issue - ETA for resolution is about an hour

  4. resolved Aug 02, 2023, 07:53 PM UTC

    This incident has been resolved.