DocuSign incident
Degraded Task Processing and Latency across multiple services (Incident 5576)
DocuSign experienced a minor incident on August 11, 2026 affecting NA11, lasting 13h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2026, 01:14 PM UTC
We are currently investigating issues where some customers may see latency or failures when generating documents. Engineering teams have been engaged and are actively triaging.
- investigating Aug 11, 2026, 02:42 PM UTC
We are continuing to investigate this issue.
- investigating Aug 11, 2026, 04:12 PM UTC
We continue to investigate the issue and additional resources have been engaged.
- identified Aug 11, 2026, 05:08 PM UTC
We have identified the issue and a fix is being implemented.
- identified Aug 11, 2026, 05:58 PM UTC
The issue has been identified and we continue our work to implement a fix.
- monitoring Aug 11, 2026, 06:17 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Aug 11, 2026, 06:54 PM UTC
Our initial fix did not fully mitigate this issue. Our teams are continuing to work to implement a fix to resolve the issue.
- identified Aug 11, 2026, 07:49 PM UTC
We continue to work to implement a fix for the issue.
- monitoring Aug 11, 2026, 09:09 PM UTC
We continue to monitor the environment to ensure stability.
- monitoring Aug 12, 2026, 12:16 AM UTC
We continue to monitor the environment to ensure stability.
- resolved Aug 12, 2026, 02:49 AM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.