DocuSign experienced a major incident on August 11, 2026 affecting NA1 and NA2 and 1 more component, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
NA1NA2NA3NA4CAAUEUJP1
Update timeline
- investigating Aug 11, 2026, 04:49 AM UTC
Some customers may be experiencing issues when attempting to sign in to Docusign in the AU region. Engineering teams have been engaged and we are actively triaging this issue.
- identified Aug 11, 2026, 05:01 AM UTC
Our engineering teams have identified the potential cause of this issue and we are in the process of deploying a fix.
- monitoring Aug 11, 2026, 05:46 AM UTC
Our engineering teams have deployed a fix to the affected environments and we are monitoring our telemetry to validate.
- resolved Aug 11, 2026, 06:50 AM UTC
Further monitoring has concluded that the fix implemented by our engineering teams has resolved this incident.