DocuSign incident

Latency and Errors Across NA11 (Incident 5558)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on August 7, 2026 affecting NA11, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2026, 04:59 PM UTC
Resolved
Aug 07, 2026, 06:13 PM UTC
Duration
1h 14m
Detected by Pingoru
Aug 07, 2026, 04:59 PM UTC

Affected components

NA11

Update timeline

  1. identified Aug 07, 2026, 04:59 PM UTC

    Customers across NA11 are seeing latency and delays across the service. We have identified the underlying issue and are taking action to mitigate the issue.

  2. monitoring Aug 07, 2026, 05:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Aug 07, 2026, 05:37 PM UTC

    The issue has been identified and we continue our work to implement a fix.

  4. monitoring Aug 07, 2026, 05:55 PM UTC

    The fix was implemented and we are monitoring to ensure stability.

  5. resolved Aug 07, 2026, 06:13 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.