DocuSign incident

Document generation failures in salesforce integration (Incident 5525)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on August 4, 2026 affecting EU21 and EU, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2026, 01:40 PM UTC
Resolved
Aug 04, 2026, 04:00 PM UTC
Duration
2h 19m
Detected by Pingoru
Aug 04, 2026, 01:40 PM UTC

Affected components

EU21EU

Update timeline

  1. investigating Aug 04, 2026, 01:40 PM UTC

    Customers may encounter document generation failures with salesforce integration. We are currently investigating the issue.

  2. investigating Aug 04, 2026, 02:30 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 04, 2026, 03:10 PM UTC

    We have identified the issue and a fix is being implemented.

  4. monitoring Aug 04, 2026, 03:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 04, 2026, 04:00 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.