DocStation incident
Claims Impacted - CrowdStrike/Microsoft Outage
DocStation experienced a minor incident on July 19, 2024 affecting App: Clearinghouse Integration, lasting 6d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2024, 06:08 PM UTC
DocStation's medical claim submission has been impacted due to the ongoing CrowdStrike/Microsoft outage. Many claims across a significant portion of national health plans and multiple clearinghouses are dropping to Invalid status with rejection messages such as "No payers found with matching payerId". Our team is actively monitoring the situation and working closely with our partners to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your understanding and patience. Updates will be provided as soon as more information becomes available.
- resolved Jul 25, 2024, 08:52 PM UTC
Claims are now processing as expected as services have been restored post-breakdown. For any claims still in Invalid status for "No payers found with matching payerId", please attempt to resubmit. If you have any questions pertaining to this incident, please feel free to contact us at [email protected] or in Chat. Thank you.