Docparser Outage History

Docparser is up right now

Docparser had 12 outages in the last 2 years totaling 109h 39m of downtime — averaging 0.5 incidents per month.

There were 12 Docparser outages since June 17, 2024 totaling 109h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.docparser.com

Notice May 5, 2026

Elevated 502 Errors

Detected by Pingoru
May 05, 2026, 01:07 PM UTC
Resolved
May 05, 2026, 10:14 PM UTC
Duration
9h 7m
Affected: Docparser Application
Timeline · 4 updates
  1. investigating May 05, 2026, 01:07 PM UTC

    We are currently investigating an issue where some users are experiencing 502 Bad Gateway errors when accessing Docparser. Our team is actively working to identify the root cause and restore full service as quickly as possible. We will provide further updates as soon as more information becomes available.

  2. identified May 05, 2026, 01:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 05, 2026, 01:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 05, 2026, 10:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 2, 2025

System Unavailable

Detected by Pingoru
Dec 02, 2025, 06:02 PM UTC
Resolved
Dec 02, 2025, 06:46 PM UTC
Duration
44m
Affected: Docparser Application
Timeline · 2 updates
  1. investigating Dec 02, 2025, 06:02 PM UTC

    We are currently investigating an issue affecting our production servers. The application is temporarily unavailable.

  2. resolved Dec 02, 2025, 06:46 PM UTC

    This incident has been resolved. Note to users: Any documents that were sent into Docparser during the outage would not have processed and will need to be resent for processing.

Read the full incident report →

Minor March 21, 2025

Textract OCR failing

Detected by Pingoru
Mar 21, 2025, 12:31 PM UTC
Resolved
Mar 21, 2025, 02:09 PM UTC
Duration
1h 37m
Affected: Docparser Application
Timeline · 4 updates
  1. investigating Mar 21, 2025, 12:31 PM UTC

    We regret to inform you that we are having an issue with OCR using Textract. We are actively working on resolving the issue. We will provide you with continued updates here. Apologies for the inconvenience caused here.

  2. identified Mar 21, 2025, 12:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 21, 2025, 02:02 PM UTC

    A fix has been implemented and new documents are being processed using Textract OCR. Documents that have not been processed prior to the fix will be processed in due course.

  4. resolved Mar 21, 2025, 02:09 PM UTC

    This incident has been resolved and all documents have now been processed. Thank you for your patience and support while we worked on a resolution We sincerely apologize for any inconvenience this incident may have caused.

Read the full incident report →

Notice December 5, 2024

Files API Error

Detected by Pingoru
Dec 05, 2024, 09:52 AM UTC
Resolved
Dec 01, 2024, 03:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 05, 2024, 09:52 AM UTC

    Some customers experienced issues when uploading multiple documents simultaneously. Due to infrastructure load, the Files API was intermittently returning 504 errors. The issue was promptly detected and resolved within an hour. All affected services are now fully operational. Our engineering team has implemented necessary measures to prevent similar incidents in the future. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding. If you have any questions or concerns, please contact our support team. Thank you, The Docparser team

Read the full incident report →

Minor November 18, 2024

UI Performance Degradation

Detected by Pingoru
Nov 18, 2024, 05:49 PM UTC
Resolved
Nov 22, 2024, 06:27 AM UTC
Duration
3d 12h
Affected: Docparser Application
Timeline · 3 updates
  1. monitoring Nov 18, 2024, 05:49 PM UTC

    Docparser users experienced slower-than-usual performance on the site over the weekend. This has since been resolved, and the site is now operating normally. We apologise for any inconvenience caused during this time and appreciate your patience and understanding. Our team has implemented measures to minimise the likelihood of similar issues in the future. Thank you for your continued support.

  2. monitoring Nov 20, 2024, 04:48 PM UTC

    No major issues have been reported. Minor parsing slowdown with specific document types observed. Fix is in progress.

  3. resolved Nov 22, 2024, 06:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 11, 2024

File import delay

Detected by Pingoru
Nov 11, 2024, 05:28 PM UTC
Resolved
Nov 11, 2024, 06:08 PM UTC
Duration
39m
Affected: Docparser ApplicationHTTP REST API
Timeline · 2 updates
  1. investigating Nov 11, 2024, 05:28 PM UTC

    We are currently experiencing an issue where files are stuck in the import queue due to a failure in our autoscaling groups for file preprocessing. Our engineering team is actively working to resolve this as soon as possible to ensure files are processed promptly. We apologize for any inconvenience this may be causing and appreciate your patience as we address the issue. We will provide further updates as soon as we have more information. Thank you for your understanding.

  2. resolved Nov 11, 2024, 06:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 2, 2024

API for the "Normalize Postal Address" filter not working

Detected by Pingoru
Oct 02, 2024, 10:51 AM UTC
Resolved
Oct 02, 2024, 03:09 PM UTC
Duration
4h 17m
Affected: Docparser Application
Timeline · 2 updates
  1. identified Oct 02, 2024, 10:51 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Oct 02, 2024, 03:09 PM UTC

    The api issue has been resolved and the "Normalize Postal Address" filter is working again.

Read the full incident report →

Notice September 13, 2024

API Upload Issue: Some documents are not parsing on the first attempt, returning an "Unsupported Document Type" error.

Detected by Pingoru
Sep 13, 2024, 11:48 AM UTC
Resolved
Sep 13, 2024, 01:50 PM UTC
Duration
2h 1m
Affected: HTTP REST API
Timeline · 3 updates
  1. investigating Sep 13, 2024, 11:48 AM UTC

    Our team is investigating the issue and working on a resolution.

  2. investigating Sep 13, 2024, 11:49 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 13, 2024, 06:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 6, 2024

Tesseract OCR failing

Detected by Pingoru
Sep 06, 2024, 03:33 PM UTC
Resolved
Sep 06, 2024, 05:54 PM UTC
Duration
2h 20m
Affected: Docparser Application
Timeline · 4 updates
  1. investigating Sep 06, 2024, 03:33 PM UTC

    We regret to inform you that we are having an issue with OCR using Tesseract. We are actively working on resolving the issue. We will provide you with continued updates here. This issue appears to be affecting OCR in languages other than English at this time.

  2. identified Sep 06, 2024, 04:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 06, 2024, 05:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 06, 2024, 05:54 PM UTC

    This incident has been resolved, and the OCR services are now available. Affected parsers: Only parsers using Tesseract as an OCR to process documents in languages other than English. We thank you for your patience and support while we worked on a resolution, and we sincerely apologize for any inconvenience it may have caused.

Read the full incident report →

Notice September 6, 2024

API failure

Detected by Pingoru
Sep 06, 2024, 09:06 AM UTC
Resolved
Sep 06, 2024, 01:15 PM UTC
Duration
4h 8m
Affected: HTTP REST APIWebhook Integrations
Timeline · 3 updates
  1. investigating Sep 06, 2024, 09:06 AM UTC

    We regret to inform you that we are having an issue with API. We are actively working on resolving the issue. We will provide you with continued updates here.

  2. investigating Sep 06, 2024, 10:25 AM UTC

    Our Developers are actively working on resolving the API issue, but there is currently no estimated time for resolution. We apologize for the inconvenience and appreciate your patience. We will provide you with continued updates here.

  3. resolved Sep 06, 2024, 01:15 PM UTC

    Our Developers have resolved the problem, and our API is working again. We understand how frustrating this situation has been, and we sincerely apologize for the inconvenience it has caused.

Read the full incident report →

Minor September 6, 2024

Docparser Service Downtime Notification

Detected by Pingoru
Sep 06, 2024, 01:24 AM UTC
Resolved
Sep 06, 2024, 01:24 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 06, 2024, 08:14 AM UTC

    The Docparser application experienced unexpected downtime of 4 minutes from 01:24 AM to 01:28 AM UTC on September 6, 2024, during an infrastructure upgrade. This was an unplanned incident, and we regret any inconvenience it may have caused. Affected services: Our servers did not receive documents and emails uploaded during the incident. Customers can upload them again. All documents in progress were retried after the incident. We assure you our team is committed to preventing such incidents in the future and ensuring the stability of our service. Thank you for your understanding.

Read the full incident report →

Major June 17, 2024

Uploading Server Issues

Detected by Pingoru
Jun 17, 2024, 03:22 PM UTC
Resolved
Jun 17, 2024, 03:25 PM UTC
Duration
3m
Affected: Docparser Application
Timeline · 2 updates
  1. investigating Jun 17, 2024, 03:22 PM UTC

    We are having a server outage that is causing issues with uploading. We are investigating this issue.

  2. resolved Jun 17, 2024, 03:25 PM UTC

    This incident has been resolved.

Read the full incident report →