dLocal incident

[Bancolombia & Nequi] Apparent incident with payment processing in Colombia

Minor Resolved View vendor source →

dLocal experienced a minor incident on August 23, 2026 affecting Colombia - Payment Processors, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2026, 08:49 AM UTC
Resolved
Aug 23, 2026, 09:05 AM UTC
Duration
16m
Detected by Pingoru
Aug 23, 2026, 08:49 AM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. investigating Aug 23, 2026, 08:49 AM UTC

    We have identified some processing issues with Bancolombia & Nequi in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. investigating Aug 23, 2026, 09:05 AM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 23, 2026, 09:05 AM UTC

    This incident has been resolved.