dLocal incident

[Airtel] Apparent incident with payment processing in Kenya

Minor Resolved View vendor source →

dLocal experienced a minor incident on August 14, 2026 affecting Kenya - Payment Processors, lasting 4h 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2026, 11:36 AM UTC
Resolved
Aug 14, 2026, 04:08 PM UTC
Duration
4h 32m
Detected by Pingoru
Aug 14, 2026, 11:36 AM UTC

Affected components

Kenya - Payment Processors

Update timeline

  1. investigating Aug 14, 2026, 11:36 AM UTC

    We have identified some processing issues with Airtel in Kenya. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. investigating Aug 14, 2026, 03:22 PM UTC

    We are still investigating the issue and will provide an update as soon as possible.

  3. resolved Aug 14, 2026, 04:08 PM UTC

    This incident has been resolved.