dLocal incident

[Airtel] Apparent incident with payment processing in Kenya

Minor Resolved View vendor source →

dLocal experienced a minor incident on August 13, 2026 affecting Kenya - Payment Processors, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2026, 06:01 PM UTC
Resolved
Aug 13, 2026, 09:18 PM UTC
Duration
3h 16m
Detected by Pingoru
Aug 13, 2026, 06:01 PM UTC

Affected components

Kenya - Payment Processors

Update timeline

  1. investigating Aug 13, 2026, 06:01 PM UTC

    We have identified some processing issues with Airtel in Kenya. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. investigating Aug 13, 2026, 08:27 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 13, 2026, 09:18 PM UTC

    This incident has been resolved.