dLocal incident

[Hey Banregio] Apparent incident with payment processing in Mexico

Minor Resolved View vendor source →

dLocal experienced a minor incident on August 9, 2026 affecting Mexico - Payment Processors, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2026, 10:41 AM UTC
Resolved
Aug 09, 2026, 11:36 AM UTC
Duration
54m
Detected by Pingoru
Aug 09, 2026, 10:41 AM UTC

Affected components

Mexico - Payment Processors

Update timeline

  1. investigating Aug 09, 2026, 10:41 AM UTC

    We have identified some processing issues with Hey Banregio in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved Aug 09, 2026, 11:36 AM UTC

    This incident has been resolved.