dLocal incident

[CITIBANAMEX] Apparent incident with payment processing in Mexico

Minor Resolved View vendor source →

dLocal experienced a minor incident on August 6, 2026 affecting Mexico - Payment Processors, lasting 4h 31m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2026, 05:01 AM UTC
Resolved
Aug 06, 2026, 09:32 AM UTC
Duration
4h 31m
Detected by Pingoru
Aug 06, 2026, 05:01 AM UTC

Affected components

Mexico - Payment Processors

Update timeline

  1. investigating Aug 06, 2026, 05:01 AM UTC

    We have identified some processing issues with CITIBANAMEX in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved Aug 06, 2026, 09:32 AM UTC

    This incident has been resolved.