dLocal incident

[Airtel] Apparent incident with payment processing in Kenya

Minor Resolved View vendor source →

dLocal experienced a minor incident on September 20, 2026 affecting Kenya - Payment Processors, lasting 4h 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2026, 10:37 PM UTC
Resolved
Sep 21, 2026, 03:12 AM UTC
Duration
4h 34m
Detected by Pingoru
Sep 20, 2026, 10:37 PM UTC

Affected components

Kenya - Payment Processors

Update timeline

  1. investigating Sep 20, 2026, 10:37 PM UTC

    We have identified some processing issues with Airtel in Kenya. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. investigating Sep 21, 2026, 01:05 AM UTC

    We are still investigating the issue and will share an update as soon as possible.

  3. investigating Sep 21, 2026, 02:58 AM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 21, 2026, 03:12 AM UTC

    We are continuing to investigate this issue.

  5. resolved Sep 21, 2026, 03:12 AM UTC

    This incident has been resolved.