dLocal incident

[Nequi] Apparent incident with payment processing in Colombia

Minor Resolved View vendor source →

dLocal experienced a minor incident on July 12, 2026 affecting Colombia - Payment Processors, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2026, 04:46 AM UTC
Resolved
Jul 12, 2026, 06:29 AM UTC
Duration
1h 43m
Detected by Pingoru
Jul 12, 2026, 04:46 AM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. investigating Jul 12, 2026, 04:46 AM UTC

    We have identified some processing issues with Nequi in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. investigating Jul 12, 2026, 06:28 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 12, 2026, 06:29 AM UTC

    This incident has been resolved.