dLocal experienced a minor incident on July 3, 2026 affecting Colombia - Payment Processors, lasting 3h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Colombia - Payment Processors
Update timeline
- investigating Jul 03, 2026, 06:04 AM UTC
We have identified some processing issues with Nequi in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.
- resolved Jul 03, 2026, 09:30 AM UTC
This incident has been resolved.