dLocal incident

[Cellulant] Apparent incident with payment processing in Ivory Coast

Minor Resolved View vendor source →

dLocal experienced a minor incident on June 29, 2026 affecting Ivory Coast - Payment Processors and Senegal - Payment Processors, lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2026, 12:41 PM UTC
Resolved
Jun 29, 2026, 04:04 PM UTC
Duration
3h 22m
Detected by Pingoru
Jun 29, 2026, 12:41 PM UTC

Affected components

Ivory Coast - Payment ProcessorsSenegal - Payment Processors

Update timeline

  1. investigating Jun 29, 2026, 12:41 PM UTC

    We have identified some processing issues with Cellulant in IVORY COAST . We have contacted the processor and we will provide an update as soon as it becomes available.

  2. investigating Jun 29, 2026, 02:57 PM UTC

    The processor has informed they are having intermittent challenges in processing checkout transactions, the relevant team is actively working on this. We will keep you posted

  3. resolved Jun 29, 2026, 04:04 PM UTC

    This incident has been resolved.