dLocal incident

[Itau] Apparent incident with payment processing in Brazil

Minor Resolved View vendor source →

dLocal experienced a minor incident on May 24, 2026 affecting Brazil - Payment Processors, lasting 11h 32m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2026, 12:23 PM UTC
Resolved
May 24, 2026, 11:55 PM UTC
Duration
11h 32m
Detected by Pingoru
May 24, 2026, 12:23 PM UTC

Affected components

Brazil - Payment Processors

Update timeline

  1. investigating May 24, 2026, 12:23 PM UTC

    We have identified some processing issues with Banco do Brasil in Brazil. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. investigating May 24, 2026, 03:36 PM UTC

    We are still working on solving the incident. We will keep you posted

  3. investigating May 24, 2026, 07:09 PM UTC

    Processor still continues to work on resolving the issue .

  4. investigating May 24, 2026, 09:19 PM UTC

    We have identified some processing issues with Itau in Brazil. We have contacted the processor and we will provide an update as soon as it becomes available.

  5. resolved May 24, 2026, 11:55 PM UTC

    This incident has been resolved.