dLocal incident

[Nequi] Apparent incident with payment processing in Colombia

Minor Resolved View vendor source →

dLocal experienced a minor incident on May 21, 2026 affecting Colombia - Payment Processors, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 07:24 AM UTC
Resolved
May 21, 2026, 07:39 AM UTC
Duration
15m
Detected by Pingoru
May 21, 2026, 07:24 AM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. investigating May 21, 2026, 07:24 AM UTC

    We have identified some processing issues with Nequi in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved May 21, 2026, 07:39 AM UTC

    This incident has been resolved.