dLocal incident

[Arcus] Apparent incident with payment processing in Mexico

Minor Resolved View vendor source →

dLocal experienced a minor incident on May 20, 2026 affecting Mexico - Payment Processors, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 04:31 AM UTC
Resolved
May 20, 2026, 05:05 AM UTC
Duration
34m
Detected by Pingoru
May 20, 2026, 04:31 AM UTC

Affected components

Mexico - Payment Processors

Update timeline

  1. investigating May 20, 2026, 04:31 AM UTC

    We have identified some processing issues with Arcus in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved May 20, 2026, 05:05 AM UTC

    This incident has been resolved.