dLocal incident

CITIBANAMEX Bank Apparent incident with payment processing in Mexico

Minor Resolved View vendor source →

dLocal experienced a minor incident on April 12, 2026 affecting Mexico - Payment Processors, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2026, 09:18 AM UTC
Resolved
Apr 12, 2026, 12:06 PM UTC
Duration
2h 48m
Detected by Pingoru
Apr 12, 2026, 09:18 AM UTC

Affected components

Mexico - Payment Processors

Update timeline

  1. investigating Apr 12, 2026, 09:18 AM UTC

    We have identified some processing issues with Banorte in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. investigating Apr 12, 2026, 10:59 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 12, 2026, 12:06 PM UTC

    This incident has been resolved.