dLocal incident

[Hey Banregio] Apparent incident with payment processing in Mexico

Minor Resolved View vendor source →

dLocal experienced a minor incident on May 11, 2026 affecting Mexico - Payment Processors, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 04:07 AM UTC
Resolved
May 11, 2026, 04:19 AM UTC
Duration
12m
Detected by Pingoru
May 11, 2026, 04:07 AM UTC

Affected components

Mexico - Payment Processors

Update timeline

  1. investigating May 11, 2026, 04:07 AM UTC

    We have identified some processing issues with Hey Banregio in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved May 11, 2026, 04:19 AM UTC

    This incident has been resolved.