dLocal incident

[BAC Credomatic] Apparent incident with payment processing in Guatemala

Minor Resolved View vendor source →

dLocal experienced a minor incident on May 10, 2026 affecting Guatemala - Payment Processors, lasting 4h 40m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2026, 08:58 AM UTC
Resolved
May 10, 2026, 01:39 PM UTC
Duration
4h 40m
Detected by Pingoru
May 10, 2026, 08:58 AM UTC

Affected components

Guatemala - Payment Processors

Update timeline

  1. investigating May 10, 2026, 08:58 AM UTC

    We have identified some processing issues with BAC Credomatic in Guatemala. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. investigating May 10, 2026, 12:40 PM UTC

    The processor continues working on the incident. we will keep you posted

  3. resolved May 10, 2026, 01:39 PM UTC

    This incident has been resolved.