dLocal incident

[Nequi] Apparent incident with payment processing in Colombia

Minor Resolved View vendor source →

dLocal experienced a minor incident on May 9, 2026 affecting Colombia - Payment Processors, lasting 5h 20m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2026, 06:50 PM UTC
Resolved
May 10, 2026, 12:10 AM UTC
Duration
5h 20m
Detected by Pingoru
May 09, 2026, 06:50 PM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. investigating May 09, 2026, 06:50 PM UTC

    We have identified some processing issues with NEQUI in COLOMBIA. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. investigating May 09, 2026, 08:59 PM UTC

    The issue has been identified by Nequi . They are actively working on a fix, no ETA available yet.

  3. resolved May 10, 2026, 12:10 AM UTC

    This incident has been resolved.