dLocal incident

[BANCO DE GUAYAQUIL] Apparent incident with payment processing in Ecuador

Minor Resolved View vendor source →

dLocal experienced a minor incident on May 6, 2026 affecting Ecuador - Payment Processors, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 12:32 AM UTC
Resolved
May 06, 2026, 01:50 AM UTC
Duration
1h 17m
Detected by Pingoru
May 06, 2026, 12:32 AM UTC

Affected components

Ecuador - Payment Processors

Update timeline

  1. investigating May 06, 2026, 12:32 AM UTC

    We have identified some processing issues with BAC Credomatic in Ecuador. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved May 06, 2026, 01:50 AM UTC

    This incident has been resolved.