dLocal incident

[Nequi] Apparent incident with payment processing in Colombia

Minor Resolved View vendor source →

dLocal experienced a minor incident on September 29, 2026 affecting Colombia - Payment Processors, lasting 6h 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 03:27 PM UTC
Resolved
Sep 29, 2026, 10:13 PM UTC
Duration
6h 45m
Detected by Pingoru
Sep 29, 2026, 03:27 PM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. investigating Sep 29, 2026, 03:27 PM UTC

    We have identified some processing issues with Nequi in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. investigating Sep 29, 2026, 05:34 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 29, 2026, 08:42 PM UTC

    We’re continuing to investigate the Nequi processing issues in Colombia and are following up with the processor. We’ll share another update as soon as we have more information

  4. resolved Sep 29, 2026, 10:13 PM UTC

    This incident has been resolved.