Dixa incident

Degraded performance - one way audio in the AU region

Minor Resolved View vendor source →

Dixa experienced a minor incident on July 29, 2024 affecting Inbound and Outbound, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2024, 06:15 AM UTC
Resolved
Jul 29, 2024, 07:40 AM UTC
Duration
1h 25m
Detected by Pingoru
Jul 29, 2024, 06:15 AM UTC

Affected components

InboundOutbound

Update timeline

  1. investigating Jul 29, 2024, 06:15 AM UTC

    We are experiencing some difficulties with telephony. There is an issue with one-way audio (customers can not hear agents) which affects some customers in the AU region. We are investigating the matter. Next update at 07:15 UTC

  2. investigating Jul 29, 2024, 07:18 AM UTC

    We are continuing to investigate the matter.

  3. monitoring Jul 29, 2024, 07:20 AM UTC

    We are continuing to see stability across our platform. We will continuing monitoring and follow up at 08:20 UTC

  4. resolved Jul 29, 2024, 07:40 AM UTC

    All known issues to this incident have been resolved. We thank you for your patience and cooperation.