Dixa experienced a major incident on September 19, 2024 affecting Inbound and Outbound, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2024, 10:28 AM UTC
We have received reports of instability in the platform. We are investigating the issue. Updates will follow
- investigating Sep 19, 2024, 10:32 AM UTC
We've had reports on phone calls not coming through to Dixa or going out when making outbound calls. We are investigating the matter. Next update at 13:00 CEST
- monitoring Sep 19, 2024, 10:52 AM UTC
The issue has been identified and we don't see any more errors. We are monitoring closely and will update you on the progress.
- resolved Sep 19, 2024, 11:37 AM UTC
No more issues have been reported and the incident have been resolved. We thank you for your patience and cooperation. Post mortem about this incident will be posted within 5 business days.
- postmortem Sep 26, 2024, 09:40 AM UTC
At 12:19 CEST Thursday 19th of September, we experienced a partial outage on the telephony channel with reports of customers being unable to make calls and incoming calls failing. We immediately initiated an investigation and found an issue with one of our upstreams suppliers that caused delays in data being sent to Dixa for call verifications. These delays caused timeouts which had the effect that numbers became unavailable to use for outbound calls and either caused inbound calls to take longer to connect than usual or to fail entirely. At around 12:40 CEST, error rates were going down rapidly and the incident was changed to monitoring at 12:52 CEST after some time of stability. We sincerely apologize for the inconvenience this caused