Dixa incident

Degraded performance - telephony

Minor Resolved View vendor source →

Dixa experienced a minor incident on December 12, 2024 affecting Inbound, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2024, 03:23 PM UTC
Resolved
Dec 12, 2024, 05:46 PM UTC
Duration
2h 22m
Detected by Pingoru
Dec 12, 2024, 03:23 PM UTC

Affected components

Inbound

Update timeline

  1. investigating Dec 12, 2024, 03:23 PM UTC

    Inbound calls are dropping for some numbers, only affecting a small number of calls in France. We are currently investigating this issue.

  2. identified Dec 12, 2024, 05:29 PM UTC

    Our teams has now identified the issue. A fix has been applied that resolves the issue.

  3. resolved Dec 12, 2024, 05:46 PM UTC

    All known issues to this incident have been resolved. We thank you for your patience and cooperation.