Dixa experienced a minor incident on February 26, 2025 affecting Dashboard, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 26, 2025, 12:18 PM UTC
We are currently investigating an issue with queue dashboard inconsistencies
- monitoring Feb 26, 2025, 12:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 26, 2025, 02:42 PM UTC
This incident has been resolved.
- postmortem Mar 04, 2025, 01:53 PM UTC
_On 26 February, we first experienced a brief outage affecting our Analytics Dashboards and Real-Time Dashboards \(Landing Page\), which later led to data inconsistencies \(only for real-time dashboards\) after the underlying services came back online._ _No critical data was permanently lost, as we are able to recover them from our underlying data source - only the liveness of the system was compromised for the period of the incident._ _We apologise for the inconvenience and can assure you that your reports are showing correctly._